FAQ’S
Orders
Q: How long does it take for my order to ship?
A: Each garment is made to order, so production typically takes 4-6 business days. During high-volume periods, it may take slightly longer. Quality always comes first.
Q: Can I change or cancel my order after placing it?
A: Because every item is made individually, changes can only be made before production begins. Email us immediately at support@inricollective.com with your order number.
Q: Do you offer order tracking?
A: Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.
Shipping
Q: Where do you ship?
A: We currently ship within the U.S., excluding Hawaii, Alaska, and U.S. territories.
Q: How long does shipping take?
A: Standard delivery usually takes 2-5business days, depending on your location.
Returns & Exchanges
Q: What is your return policy?
A: Because each shirt is handmade to order, we do not accept returns for reasons such as sizing issues, change of mind, or general dissatisfaction.
We only accept returns or offer replacements if the item arrives damaged, defective, or significantly incorrect.
To request a review, email us within 7 days of delivery at support@inricollective.com with photos and your order number.
Q: Do you offer exchanges?
A: Exchanges are only available if the product you received is defective or the wrong item was shipped.
Products
Q: Are your shirts really handmade?
A: Yes. Every shirt is crafted individually by hand, not mass-produced. Small variations are normal and contribute to the uniqueness of each piece.
Q: Are your shirts true to size?
A: Yes. Our shirts are made with premium 200+ GSM 100% Comfort Colors cotton blanks and fit true to size.
All of our shirts, including blanks and materials, are 100% USA-made, from fabric to finished garment.
Q: How should I wash my shirts?
A: To protect your handmade garment, follow our gentlest care routine:
- Hand wash cold (strongly recommended)
- If machine washing, use delicate cycle only
- Turn the garment inside out
- Use mild detergent
- Do NOT bleach
- Air-dry only — no heat drying
- Avoid ironing directly on the design
- Do not dry clean
Proper care helps preserve the artwork and extend the life of your shirt.
Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes. Payments are processed through secure, encrypted providers. We never store your card information.
Support
Q: How do I contact customer service?
A: Email us anytime at support@inricollective.com We typically respond within 24–48 hours.